Refund Policy

This Refund Policy describes the conditions under which customers may return Nova Purple products purchased from Vornyxolmmzun.

Right of withdrawal

If you are a consumer residing in the European Economic Area, you may have a statutory right to withdraw from a distance contract within a certain period without giving any reason. The exact period and conditions depend on the applicable consumer protection laws.

Exceptions

For health and hygiene reasons, sealed nutritional products, including Nova Purple, are generally not eligible for return once the seal has been broken after delivery, unless there is a quality issue or legal requirement to accept the return.

Condition of returned products

Returned products must usually be unused, unopened, and in their original packaging, unless the return is based on a defect covered by applicable law. Please keep proof of purchase and any related documentation.

Process for returns

To request a return or refund, contact us at office@vornyxolmmzun.world with your order details, a description of the situation, and clear photos if there is visible damage. We will provide instructions on how to proceed and where to send the products if a return is accepted.

Refunds

Once the returned products have been received and inspected, we will inform you whether a refund will be issued. Approved refunds are generally processed using the same payment method that was used for the original transaction, unless we explicitly agree otherwise.

Delivery costs

When a return is based on your right of withdrawal and not on a defect, you may be responsible for the cost of returning the products. If the product is defective or incorrectly delivered, we will follow the rules of applicable law regarding delivery and return costs.

Contact

If you have questions about this Refund Policy or a specific order, contact us by email at office@vornyxolmmzun.world or by post at Pieni Roobertinkatu 11, 00120 Helsinki, Finland.